Returns & Exchanges

At Emma Sleep India, we offer a hassle-free 100-night trial period to ensure you are completely satisfied with your sleep experience. If you find the mattress isn't the perfect fit for you, we provide a full refund and complimentary pick-up service.

1

Initiate Your Request

Contact our dedicated customer support team via email or our online returns portal within your 100-night trial period to start the process.

2

Verification and Scheduling

Our team will review your order details and coordinate with our logistics partners to schedule a convenient pick-up time from your residence.

3

Mattress Collection

A logistics representative will arrive to collect the mattress; there is no need to repack it in the original box as we handle the heavy lifting for you.

4

Refund Processing

Once the collection is confirmed, we will initiate a full refund to your original payment method, which typically reflects in your account within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing